HSBC

“Ms. Clark worked closely with the Commercial Lending and Operations Support groups across New York State to develop a systematic process to both manage existing relationships while freeing up time to strategically expand our marketshare."

"Further, she was instrumental in re-designing the Bank's approach towards the needs of small businesses. Through the centralization of loan underwriting within a Business Lending Center, the operational process for branch managers to call on and service small to medium size businesses was streamlined. The net results of this initiative was threefold; first the branch footings grew in the number of business customers, assets, liabilities and non-fund income, second, the process change provided opportunities for branch mangers to become more experienced in commercial lending and finally, it reduced the workload of our senior credit officers, allowing them to focus on larger corporate customers."

"Ms. Clark's knowledge of commercial banking, systems and operations is significant, and her efforts resulted in both efficiencies and cost savings." 

Allen Naples, President